Privacy Policy

Privacy notice - Contact Me and enquiries

This privacy notice tells you about the information I collect from you when you submit your information to me via an enquiry or contact me form on the website. In collecting this information, I am acting as a data controller and, by law, am required to provide you with information about me, about why and how I use your data, and about the rights I have over your data.

Who am I?

I am Travers Independent Trading Ltd. My address is 55 Cheyne Hill, Surbiton, Surrey, KT5 8BL, United Kingdom. You can contact me by post at the address set out in the “right to complain” section, below or by email to

I am not required to have a data protection officer, so any enquiries about my use of your personal data should be addressed to the contact details above.

What personal data do I collect?

When you submit your information to me via an enquiry or contact me form I ask you for your name, your email address, your phone number and related information, including asking questions relating to the nature of your enquiry and permitting free text responses.

Why do I collect this information?

I will use your information to respond to your enquiry. This may involve me contacting you with a response where I have your phone number or email in order to do so.

I ask for your consent to do this, and I will only contact you in relation to your enquiry for so long as I have your consent to do so.

If relevant, and where you have agreed, I may also use your information to send you other news and product updates from TiD. This may involve me calling you, where I have your phone number in order to do so.

I ask for your consent to do this, and I will only send you or tell you about news and product updates for as long as you continue to consent.

What do I do with your information?

Your information is stored in a database and is not shared with any third parties. It is not sent outside of the United Kingdom.

How long do I keep your information for?

Your information is kept for as long as you continue to consent to receive contact from me and for so long as reasonably required thereafter in accordance with my record retention policy.

Your rights over your information

By law, you can ask me what information I hold about you, and you can ask me to correct it if it is inaccurate.

You can also ask for it to be erased and you can ask for me to give you a copy of the information.

You can also ask me to stop using your information for newsletters, news or product updates – the simplest way to do this is to withdraw your consent, which you can do at any time, either by clicking the unsubscribe link at the end of any newsletter or email, or by emailing, writing or telephoning me using the contact details above.

Your right to complain

If you have a complaint about my use of your information, you can contact the Information Commissioner’s Office via their website at or write to them at:

Information Commissioner’s Office
Wycliffe House
Water Lane
United Kingdom